Booker25 Healthcare & Well-being Solution

Creating unlimited booking & scheduling possibilities for providers and patients

Booker25 creates value for Healthcare providers & patients

The healthcare industry has been affected by disruption and the need for healthcare innovation. Legislative, market, and technology pressures make it essential for healthcare, cosmetic care and beauty care organizations to innovate and become more agile.

Personalised Healthcare: appointment scheduling for the best patient experience

Today’s most innovative healthcare providers personalize every facet of the patient's care at every stage of the patient journey. It's essential that patients have access to providers everywhere, and that providers can review medical information for a comprehensive view.

Booker25 manages appointments within providers' CRM, keeping the patient’s information connected to the appointment. So all  healthcare providers have a single source of information for the best possible care.

Booker25 allows you to:

  • Use any Salesforce standard or custom objects to create your bespoke calendar
  • Define and manage time slots and availabilites of your bookable items to activate automatic scheduling.
  • The Booker25 timeslot functionality will ensure you only accept bookings within your availability and capacity with defined bookable hours.
  • Displays only available items when managing complex bookings using intelligent availability look-up

Giving patients control over their appointments

Many patients or customers prefer the control and convenience of booking their appointments online rather than working through a call centre. Patients expect convenience as it signals trust and commitment.

Booker25's user-friendly interface makes appointment scheduling easy, while a self-service booking widget ensures 24/7 booking availability. Booker25 can be easily integrated with Salesforce Experience Cloud for an optimized digital experience.

Booker25 offers functionality to self-service appointments via:

  • Booking widget that can be used on any webpage
  • Integrate with Community Cloud to simplify the booking process and exposing relevant customer data, including appointments, to the patients/customers.
  • Send automated confirmation and reminder emails to ensure your customers don’t forget their appointments or reservations. Or send follow up surveys to see how they have experienced your service.
  • Queue attendees based on their reservation time can automatically fill empty slots and replacements or staff members are informed in the case of any cancellations.

It doesn't stop with appointments planning

An appointment might require a type of room, a doctor with a certain skill, one or multiple nurses and perhaps even tools or equipment that needs to be available during the appointment.

Booker25 allows you to either do a fully automated scheduling of the relevant aspects of the appointment or gives suggestions to your employees on what is available in what quantities.

Booker25 allows you to:

  • Use any Salesforce standard or custom objects to create your bespoke calendar
  • Define and manage time slots and availabilities of your bookable items to activate automatic scheduling.
  • The Booker25 time-slot functionality will ensure you only accept bookings within your availability and capacity with defined bookable hours.
  • Displays only available items when managing complex bookings using intelligent availability look-up

Virtual appointments

Today’s most innovative healthcare providers personalize every facet of the patient's care at every stage of the patient journey. It's essential that patients have access to providers everywhere, and that providers can review medical information for a comprehensive view.

Booker25 manages appointments within providers' CRM, keeping the patient’s information connected to the appointment. So all  healthcare providers have a single source of information for the best possible care.

Booker25 allows you to:

  • Perform easy planning and scheduling of virtual appointments.
  • Integrates with Appointment-based video conferencing tools to allow your customers to dial in.

Waste reduction

Improving operational efficiencies and reducing waste is a key priority for healthcare leaders and they need data-driven insights to figure out where the biggest gains are to be made.

Booker25 simplifies administration, offers resource planning, dashboards and ready-made reports and provides real-time data to see where changes can be made so that providers can make a difference where it matters most.

Out of the box Booker25 offers:

  • Multiple pre-made Salesforce Reports & dashboards to get insight into your data to reach that perfect marketing follow up
  • Create your own matching logic with your own related data. To find the perfect time for appointments.

Employee efficiency & staff shortage

As demand for care continues to increase, healthcare providers are facing increasing staff shortages in many parts of the world.

Protecting the mental and physical well-being of healthcare professionals has become more important than ever, calling for digital solutions can help automate routine tasks and simplify workflows.

Booker25 simplifies the access to data for the employees:

  • Notify employees of changes
  • Automate workflows so that employees can focus on what's truly important.
  • Mobile access to all patient, appointment and rostering data.

Subscription economy and Brand loyalty

Memberships within Healthcare and Life Sciences is on the rise, allowing customers/patients to become recurring customers is in the intrest of every organisation. With competition offering online experiences for customers/patients no healthcare or life science provider can ignore this trend.

Increasing brand loyalty by providing excellent services to the customers/patients is required. New start- and scale-up business take over the business by providing data to the customers/patients in real-time.

Booker25 can help you with:

  • Setting up a loyalty scheme, allowing your customers to become members.
  • Make sure that your customers experience a state-of-the-art booking system to see all their appointment data and interact with appointments whenever they wish to.
  • Send payment requests or invoices based on the type of appointments or memberships that the customers has with your organization.

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Want to know more? Let us know!
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