FAQ

General

How does Booker25 work with Salesforce?
Booker25 is a native Salesforce application to manage booking and scheduling needs for any situation. This means you can install Booker25 in your Salesforce production environment or a Sandbox environment from the AppExchange. You can create a calendar from any standard and most custom objects.
Does Booker25 have the capability to schedule locations, resources and equipment needed for events?
Yes! This is one of the main functionalities of Booker25.
What is the difference between Booker25 and Salesforce Lightning Scheduler?
Booker25 is a highly scalable solution for any situation or industry. While Lightning Scheduler is built to plan appointments, Booker25 can tackle any reservation and booking scenario (which also includes appointment booking). Booker25 is more cost effective and runs on platform licenses where as Lightning Scheduler runs on Service or Sales cloud licenses.   Please don't hesitate to contact us via info@booker25.com to request our Comparison document.
Can I access the Booker25 roadmap?
Yes, the roadmap is available upon request. Email info@booker25.com to let us know you’re interested. Our roadmap is subject to change and feature requests can be made.
Can I use Booker25 to create and publish a schedule?
Yes! You can connect Booker25 to your own UI or use Salesforce Community Cloud to publish a Booker25 schedule. As an example - this is currently being used to publish course schedules or gym classes.
I am a Salesforce partner, can I buy Booker25 for my customers?
We are always very happy to discuss our referral or reseller agreements with Salesforce partners and to offer help during your sales cycle. For more information please get in touch with us on info@booker25.com
Is Booker25 SOC 2 compliant?
Booker25 is a native Salesforce Solution. That means that there is no data stored outside of the Salesforce environment. As Salesforce is SOC 2 compliant, so is Booker25.

Getting started

How does your pricing structure work?
Booker25 is a native Salesforce scheduling solution without any limits on reservations or the number of ‘bookable items’, so no matter how many bookings or appointments you create, you won't be charged more. Fees are charged at a set amount per user per month. You need a user licence for every Salesforce user who needs access to Booker25.
Do I need to pay an additional fee to use the Salesforce platform?
If your company does not use Salesforce (yet), you can use Booker25. You would need one additional Salesforce platform licence to activate Booker25.
Do you offer discounts for non-profit organisations?
Yes we do. Booker25 is used by various non-profit organisations to help them with their scheduling and booking needs.
How do I determine how many Bookers25 licenses I need?
The number of Booker25 licences depends on your use case. Anyone who requires access (view, edit or create) to the Booker25 calendar or the related reservations needs a Booker25 licence.
How can I get started with online bookings?
We have an easy onboarding process for our Booker25 widget. Visit our documentation page or get in touch on info@booker25.com for more information.
Can we contact Booker25 for support?
Yes you can! We provide support in English, French and Dutch. You can reach us by emailing support@booker25.com.
How do I install Booker25 on my Salesforce org?
Your administrator can install Booker25 from the Salesforce AppExchange. To try the application you can install a free trial in a Sandbox or your production environment. For all information on how to install Booker25 visit our documentation page , or if you're having trouble, please don’t hesitate to contact info@booker25.com.

Technical

How does Booker25 work with Salesforce?
In order to start using Booker25, you first need to create a Resource Type hierarchy, followed by a Resource hierarchy.

The Resource Type hierarchy allows you to define an overall structure of your organisation, reflecting the type of resources you want to manage and how these are structured. For example: meeting rooms, which are located in a building, within a city, within a country.

You can then use the Resource hierarchy to represent what your physical organisation actually looks like: which meeting rooms are located in which cities, within which countries.

Go to our documentation page or the how-to guide.
How do you add a calendar to a Lightning app page?
1. Go to Setup, and then to the Lightning App Builder. Click New.
2. Select 'App Page', give the page a label, and select a layout. We recommend selecting a layout with at least one large region for displaying the calendar.
3. From the ‘Custom - Managed’ section in the left panel, drag and drop a calendar component onto the page. At the time of writing, the only calendar component supported is the Multi Calendar, but a Single Calendar will be added in the near future.
4. In the right panel, select a calendar to display. This is the calendar record that will drive configuration for the component. For more information, see: Set up Calendars & Views
5. Feel free to add more components to the page, possibly in other regions (depending on the layout you selected in step 2). You can even add multiple calendar components to one page! When you’re done composing, save and activate the page.
Full documentation
How do I create a Reservation Type?
You can define Reservation Types to separate reservations into categories. Different Reservation Types can show different fields on the Reservation Form, and automatically assign a Record Type to the reservation. You can also assign different colors to reservations based on Reservation Type.

Go to the Reservation Types tab
Click New
Specify the Name of the Reservation Type you want to create. This name will be displayed on the Reservation Form
Optional: If you want this type of Reservation to have different fields on the Reservation form than other types, specify the API name of a Field Set on the Reservation object
Optional: Set the Record Type you want reservations of this Reservation Type to have
Optional: Set a Super Type that this reservation type belongs to.Full documentation on reservation types.
How can I change the reservation colors?
You can customize the appearance of reservations on a calendar using Reservation Colors. These let you define the background color, the text color, and an optional border color. You can define different colors based on a reservation’s status or its type. The next section will show you how to configure color records.Follow the step-by-step instructions.
Does Booker25 support Unicode Characters?
Yes, Booker25 supports most unicode characters through modern day standards in browsers.
What is the difference between a VisualForce Calendar and a Lightning Calendar.
Booker25 offers a number of calendars. Generally, our advice is to only use VisualForce calendars for small to medium-sized calendars, and when you can’t use Lightning calendars because you require certain features not yet implemented in Lightning calendars.
Lightning calendars can be included on Lightning record pages or Lightning App pages that you create. We recommend using Lightning calendars wherever you can. They are under active development so we are constantly adding new features. If your business case requires certain features, feel free to reach out to us and we will attempt to prioritize those features.

Lightning Calendars pros & cons:
- Still lacking some features compared to VisualForce calendars
+ Great performance for small to medium-sized calendars
+ Good performance for large calendars
+ Powerful extension options for custom business logic
+ Many applications with low-to-no implementation costs
Elliot Chisnall
Account Executive

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